What payment methods do you accept?
We accept a variety of payment methods, including credit cards, debit cards, PayPal, and bank transfers. Please check our website for a full list of accepted payment methods.
Is my payment information secure?
Yes, we take the security of your payment information seriously. We use industry-standard encryption technology to protect your payment information and ensure that it is not shared with third parties.
When will my credit card be charged?
Your credit card will be charged at the time of purchase. If you are paying by bank transfer, we will begin processing your order once we have received payment.
Can I cancel my order after I have paid?
If you need to cancel your order, please contact us as soon as possible. We will do our best to cancel the order before it is shipped. However, if the order has already been shipped, we may not be able to cancel it.
Can I change my payment method after I have placed my order?
If you need to change your payment method, please contact us as soon as possible. We will do our best to update the payment method before the order is processed.
Do you offer payment plans or financing options?
We may offer discounts for bulk orders or repeat customers. Please contact us for more information about our discount policies.
Can I get a refund if I am not satisfied with my purchase?
We offer a satisfaction guarantee on all purchases. If you are not satisfied with your purchase, please contact us to arrange a return and refund. Please note that some restrictions may apply.
COUPON
What is a coupon?
A coupon is a document or code that provides a discount on a particular product or service.
How do I use a coupon?
To use a coupon, simply enter the coupon code at checkout. The discount will be applied to your order automatically.
How do I get a coupon?
Coupons may be offered through our website, email newsletters, or social media accounts. Check our website regularly or follow us on social media to stay up-to-date on our latest offers.
Can I use more than one coupon on a single order?
In most cases, only one coupon can be used per order. Please check the terms and conditions of the coupon for specific details.
Can I combine a coupon with other discounts or promotions?
In most cases, coupons cannot be combined with other discounts or promotions. Please check the terms and conditions of the coupon for specific details.
Do coupons have an expiration date?
Yes, coupons typically have an expiration date. Please check the terms and conditions of the coupon for specific details.
Can I transfer a coupon to someone else?
In most cases, coupons are non-transferable and can only be used by the person to whom they were issued. Please check the terms and conditions of the coupon for specific details.
What happens if my coupon code doesn't work?
If your coupon code is not working, please contact us for assistance. We will do our best to resolve the issue and ensure that you receive the discount that you are entitled to.
DELIVERY
What is the estimated delivery time for my package?
The delivery time depends on the shipping method you choose and your location. Standard shipping usually takes 10-15 business days, while expedited shipping takes 5-7 business days.
Can I track my package?
Yes, we provide tracking information for all packages. You will receive a tracking number once your package has shipped.
How can I change my shipping address?
If you need to change your shipping address, please contact us as soon as possible. We will do our best to update the shipping address before the package is shipped.
What should I do if my package is lost or damaged?
If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your package.
Can I request a specific delivery time?
Unfortunately, we are not able to guarantee specific delivery times. Delivery times are determined by the shipping carrier and may vary based on your location and shipping method.
Do you offer international shipping?
Yes, we offer international shipping to most countries. However, please note that international shipping may take longer and be subject to customs and import fees.
What should I do if my package is held in customs?
If your package is held in customs, you may need to provide additional information or pay import fees before it can be released. We recommend contacting the shipping carrier or customs office for more information.
How can I contact customer support regarding my shipment?
You can contact customer support through our website’s contact page or by emailing us at support@Ernolin.com. Please include your order number and any relevant information about your shipment.